Who we are

Heckington Pavilion is a community venue providing sports, events, hospitality, markets, car boot sales, venue hire and related services.

This privacy page applies to information submitted through the Heckington Pavilion website, contact forms, booking forms and other direct enquiries.

What we collect

Depending on how you contact us, we may collect information such as:

• Name
• Email address
• Telephone number
• Postcode or address details relevant to a booking or enquiry
• Booking details, event details or messages you choose to send us
• Website form submission details

We only ask for information that is reasonably necessary for the purpose of dealing with your enquiry, booking request or service request.

How we use your information

We may use personal information to:

• Respond to enquiries
• Process booking requests and event enquiries
• Manage Pavilion services, events and venue operations
• Keep basic records of communications and enquiries
• Follow up on a request you have made
• Improve how our website forms and services operate

Lawful basis

We process personal information where it is necessary for one or more of the following reasons:

• To take steps at your request before entering into an arrangement or booking
• For our legitimate interests in managing enquiries, bookings and venue operations
• To comply with legal or regulatory obligations where applicable
• Where you have provided consent, where consent is the appropriate basis

Sharing information

We do not sell or trade your personal information. Information may be shared only where reasonably necessary to operate our website, booking systems, communication tools or legal and administrative processes.

This may include website form providers, email systems, website hosting, spreadsheet or booking administration tools, or professional advisers where required.

Storage and retention

We take reasonable steps to keep information secure and only keep it for as long as necessary for the purpose it was collected, or for as long as required for legitimate record-keeping, legal, regulatory or operational reasons.

Booking and enquiry information may be retained for a reasonable period so that we can manage follow-up questions, records and administration.

Your rights

Depending on your circumstances, you may have rights to:

• Request access to the personal information we hold about you
• Ask for inaccurate information to be corrected
• Request deletion of information where appropriate
• Object to certain uses of your information
• Ask us to restrict processing in some circumstances

Cookies and website use

Our website may use standard website technologies such as cookies, hosting logs or form tools to help the site function properly and to support enquiries submitted through the site.

If you use embedded tools, maps, forms or third-party services on our website, those services may also process technical information in line with their own privacy practices.

Contact us

If you have any questions about this privacy page or how your information is handled, please contact Heckington Pavilion through the website contact page or enquiry form.

Address: Pavilion Playing Fields, Howell Road, Heckington NG34 9RX

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